Jenny R
30-06-2009, 10:28 AM
Author: GOAL
This book is the best source to achieve and sustain business process excellence. Process excellence has been the holy grail of performance improvement methodologies (TQM, BPR, ERP, Six Sigma, Lean, etc) for more than two decades. This pocket guide is filled with the tools and techniques needed to create plans for enterprise process management to establish process-based competitive strategies, no matter where your firm is on its journey.
This book is the best source to achieve and sustain business process excellence. Process excellence has been the holy grail of performance improvement methodologies (TQM, BPR, ERP, Six Sigma, Lean, etc) for more than two decades. This pocket guide is filled with the tools and techniques needed to create plans for enterprise process management to establish process-based competitive strategies, no matter where your firm is on its journey.